Return Policy

Last updated: January 1, 2025

We want you to be completely satisfied with your purchase from Grape Chiller.

30-Day Return Window

You may return most items within 30 days of delivery for a full refund, provided the item is unused, in its original packaging, and in resalable condition.

Return Process

1. Contact us at info@grapechiller.com to request a Return Merchandise Authorization (RMA)
2. Include your order number and reason for return
3. We will provide return shipping instructions
4. Pack the item securely in its original packaging
5. Ship the item back using the provided instructions

Wine Coolers & Large Appliances

Wine coolers that have been installed, plugged in, or used may be subject to a restocking fee of up to 15%. Returns of large appliances require original packaging and may incur return freight costs. Defective units are covered under warranty at no cost to you.

Non-Returnable Items

• Items damaged by misuse or improper installation
• Items returned without an RMA
• Items returned after 30 days
• Custom or special-order items

Refund Processing

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method. Shipping charges (if any were paid) are non-refundable unless the return is due to our error or a defective product.

Damaged or Defective Products

If you receive a damaged or defective product, contact us within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you, including return shipping.

Warranty

All wine coolers include a manufacturer warranty covering parts and compressor defects. Warranty periods vary by product — typically 1 year for parts and 3–5 years for compressors. Contact us for warranty claims.

Contact

For returns and warranty: info@grapechiller.com | +1 (470)-683-6180