Shipping Policy:

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. All orders are processed and shipped within 1-2 business days. Transit times vary from 5-7 business days.

Order Shipment:

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@grapechiller.com.

No Shipping outside the USA.

Shipping Options:

Our base "Curb-side" Pickup shipping is usually completely free! This option usually takes between 5-7 days to arrive at your doorstep, after you have submitted your order. There are other options available, however. We also offer the below options for some products. Please contact us for more information about these prior to ordering.

Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE

Return & Refund Policy:

Cancellations (Before Order Ships):

At GrapeChiller, we allow cancellations at any time before your order ships, completely free of charge (exceptions apply, such as custom orders, see below). If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-470-683-6180, chat in the bottom right, or email info@grapechiller.com any time.

Cancellations of Custom Orders:

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. All sales are final for Custom made and Made-to-order products.

Refunds and Returns:

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. Returns must be reported within 30 days of the delivery date. We cannot accept any return requests after this mark. Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.

Shipping Times:

We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. All orders are dispatched within 1-2 business days and delivered within 5-7 business days. Order delays have proven to be unavoidable and outside of GrapeChiller control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following:

When you make a purchase from GrapeChiller, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to GrapeChiller within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
• I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund.
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.
• I understand that returns must be reported within 30 days of the delivery date. We cannot accept any return requests after this mark.

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos of the damage, box, and SKU, along with a brief description of the damage to info@grapechiller.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.

Warranty:

Warranties vary depending on the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Returns:

The GrapeChiller default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page. All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details. Returns must be reported within 30 days of the delivery date. We cannot accept any return requests after this mark.

Contact info@grapechiller.com for any questions.

At GrapeChiller, we're committed to giving you the best deals. If you come across a better price for the same product elsewhere online, we're here to match it! Here’s how our Price Match Guarantee works:

Price Match Basics:

If you spot a lower price for any of our appliance products on another online store within six months of your GrapeChiller purchase, reach out! We’ll credit the difference back to your original payment. Noticed a lower price for the same product on the GrapeChiller website after you've made a purchase? No worries. Inform us within six months, and we'll refund the difference.

Claiming Your Price Match:

Send us an email with a link to the product on our website or our competitor's site within six months of your purchase. We'll verify the details and process your refund accordingly.

Key Points to Remember:

To be eligible, you must have bought the item from GrapeChiller before claiming the Price Match Guarantee. Deals like rebates, special promotions, and 'buy one, get one free' are excluded from the Price Match. The item should be in stock on the competitor's website. Competing businesses must be online-only, without a physical retail location. Auction and discounter websites like eBay and Overstock are not eligible for price matching. The competitor should be an authorized dealer of the product you're referencing. Our Price Match covers the product's price and shipping costs, excluding any sales tax.

Terms & Conditions:

The product in question must match in brand, size, weight, color, quantity, and model number. Each customer is limited to one price match for each identical item.

When claiming your price match, ensure the lower-priced item is available and that its price is current and verifiable. Be ready to present either an online link or a complete original advertisement displaying the price.

This policy applies only within the U.S.

GrapeChiller reserves the right to verify the competitor's advertised price and item availability. Shop with confidence, knowing you're always getting the best deal with GrapeChiller!

Trusted Selection: Dive into America's most extensive collection of top-tier home bar items, curated exclusively from the industry's leading brands.

Assured Value: Being an authorized dealer, your purchases not only promise longevity but are also backed by the full manufacturer's warranty.

Unbeatable Customer Assistance: Our top-notch customer support is always at your service.

Swift & Complimentary Shipping: We ensure all of our appliances reach you promptly and without any added cost. For those seeking an upgraded delivery experience, we also offer premium delivery options at a reasonable charge.

Competitive Pricing: With our price match guarantee, we promise the best deals for you. Dive deep into the world of GrapeChiller. With each product, we promise more than mere utility; we promise moments worth cherishing. So, when you think of elevating any space or occasion, remember we're just a call away.With our price match guarantee, we promise the best deals for you. Dive deep into the world of GrapeChiller. With each product, we promise more than mere utility; we promise moments worth cherishing. So, when you think of elevating any space or occasion, remember we're just a call away.